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Carolina In Home Flooring in Raleigh, NC



Terms & conditions


(Includes a Limited Lifetime Installation Warranty)

Product Warranty: All floor covering products are covered by either a manufacturer's warranty, a warranty from a fiber company, or both in accordance with the warranty statement provided to Owner. Please see manufacturers' separate warranties for the terms of their warranties CIHF provides a limited lifetime warranty on workmanship and installation. No other product warranties, either expressed or implied, including implied warranties of merchantability, are provided.

Material Returns: Unused/unopened/undamaged materials that are returned to the manufacturer or distributor per the customer’s request within 30 days of purchase will be subject to applicable restocking fees as determined by CIHF in accordance with manufacturer and distributor fees. All materials ordered are the full liability of the customer. Failure to proceed with the job, whether the materials have arrived or not, will result in the materials being returned and applicable restocking fees assessed. All clearance merchandise, remnants, and merchandise marked "as is" or "Final Sale" is sold without warranty and may not be returned for any reason. Owner must present the original receipt to receive a refund. Credit card transaction refunds will be issued to the original credit card used from the purchase. Cash or check transactions will be refunded via a corporate check. Please allow fourteen (14) business days for processing.

If the merchandise listed is special ordered or cut from store stock roll, returns and cancellations will not be accepted, and no deposits will be refunded. All special orders must be paid in full at the time of purchase.


CIHF warrants all installations will be free from workmanship defects during the manufacturer’s suggested product lifespan, subject to exclusions. Labor is performed by an independent contractor: The independent contractor status of the installer will not change the price you pay, nor the quality or extent of any warranties of such labor. We do not warrant installation by any contractor other than CIHF contracted installers.

Visible merchandise damage or any home damage must be reported to us immediately by phone and in writing within three (3) days of delivery or installation.

Temperature and humidity must be maintained within manufacturer's specifications during acclimation, installation, and after installation. Failure to maintain proper temperature and humidity in the home prior to, during and after installation may cause permanent damage to flooring for which CIHF cannot be held responsible.

Installers will need access to electricity during installation. Installers may need access to water during installation.

Arrival Time: Each installation is custom, and some may take longer than others. Normal start time is between 8am and 10am. Please make arrangements for a responsible adult to be at the jobsite both at the start and end of installation.

Owner is responsible for moving furniture out of the work area unless customer requests CIHF to handle it for an agreed price. CIHF will not be responsible for any damages due to moving furniture. Moving furniture includes moving larger furniture only so please complete the following tasks before the installer arrives:

  • Remove all items from china cabinets.
  • Remove wall plaques and pictures from all areas including rooms adjacent to, above and below the areas being installed.
  • Remove bedding and pillows.
  • Remove items from the top of dressers and tables.
  • Remove drawers from dressers.
  • Remove items from closet floors and all low hanging garments.
  • Pianos & Pool Tables: CIHF does not move pianos and pool tables.
  • Electronics: Our installers do not move electronics of any kind. Customer is responsible for disassembly, moving, assembling and connecting equipment after units.
  • Remove low hanging draperies.

Toilets: CIHF will remove toilet(s) when necessary but are not responsible for resetting existing or setting new toilets. Since new flooring may change the flooring height, customers are responsible for installing/reinstalling their own toilets. Note existing water lines may need to be modified and if needed a plumber may need to be contacted to get that done and/or install toilets after our work is completed. In this case, customers are responsible for arranging and paying for such services.

General Terms and Conditions and Limited Installation Warranty Exclusions: CIHF’s limited installation warranty applies only to flooring installed in owner-occupied residential space where no commercial activity takes place and excludes flooring that has been put to commercial use, abnormal use or conditions, or abused in any way. "Commercial use" includes, but is not limited to, use in a store, office, or other place of business. "Abnormal use or conditions" includes, but is not limited to, water damage from plumbing, storm, or flood; damage from smoke or fire; damage from improper cleaning methods or materials; damage from rolling-type chairs on flooring surfaces without proper floor protection (ie: durable floor mats), damage from not using furniture pads or protectors and damage from improper maintenance. "Abuse" is any use of the flooring that is unreasonable considering the normal and expected uses of flooring in a residence.

This warranty is granted by CIHF to the Owner and pertains only to installation services performed by CIHF. Claims for defective products are not covered by this warranty and should be presented to the manufacturer. This warranty assumes normal and reasonable use of CIHF-installed products or components. Minor color or textural variations from each product lot are not considered product or installation defects. This warranty does not cover any other damage, workmanship, or material failure including, but not limited to flooring that has been cut, burned, damaged by moisture (except for a flooring product that has a waterproof warranty), indented, yellowed or shaded, damaged by heavy furniture that has been improperly moved, or damage by pets.

Installation, removal, painting, repair, adjustment, tampering, or re-installation of any products or components installed by CIHF or by anyone other than a CIHF authorized contractor voids any and all warranties within this document, and CIHF expressly disclaims any liability for any costs, defects, or damages with respect to such actions.

To qualify for repair or replacement, the original sales receipt, which demonstrates proof of purchase, must be provided to CIHF.

This limited installation warranty applies only to the original purchaser and not to subsequent owners or tenants.

This limited installation warranty applies only to flooring professionally installed by CIHF and their authorized installers.

This limited installation warranty requires that all flooring products installed be maintained according to manufacturer recommendations, including routine cleaning methods and products to be used. For example, carpet manufacturers typically recommend routine vacuuming and professional steam cleaning. Original paid receipts noting dates of service for professional steam cleaning must be submitted to CIHF. The following conditions are not considered installation-related problems and are not covered under this limited installation warranty:

  • Carpet: Visible seams normally required for installation.
  • Hardwood Flooring: Gapping between boards and moisture-related issues.
  • Laminate Flooring: Moisture-related issues.
  • Vinyl Flooring: Visible seams normally required for installation.
  • Linoleum: Cut-to-fit installations are not covered by CIHF’s limited installation warranty.

We are not responsible for stretch-buckles or indentation, which will not flatten out because of furniture or fixtures.

The Buyer/Customer will be fully responsible for the tenant’s safety during and after new flooring installation.

WE SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT, INCIDENTAL SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL CLAIM. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights, which vary from state to state.

Color match to samples will vary from dye lot to dye lot. Buyer agrees to accept color variances that fall within industry-established ranges. Hardwood, cork, and bamboo are natural materials that will have color variations such as variations from heartwood to sapwood, mineral streaks, and variations in the grain. Temperature and humidity must be maintained within manufacturer specifications by the customer.

The installers DO NOT move, disconnect, or reconnect the following items: gas appliances, grand pianos, aquariums, waterbeds, grandfather clocks, antiques, breakables, bedding, draperies, or anything that may be fragile.

Dust: Installing new flooring may cause a considerable amount of dust. Please take adequate measures to protect your belongings. The dust cannot be contained to just the areas being installed. We will clean up our work area but will not dust following completion.

Squeaks: We can attempt to repair existing floor squeaks but cannot guarantee that any attempt to do so will be effective.

Doors: We assume no responsibility for cutting doors. Installers can remove doors to install flooring, but we are not responsible for replacing doors if the new flooring does not provide adequate clearance.

Walls & Baseboards: Even though the installers will take all normal precautions when new flooring is installed, it may be necessary for the customer to touch up the walls and baseboards after installation. If you plan to paint or wallpaper, this should be completed after installation. New applied paint and wallpaper are especially susceptible to damage. Please be aware that construction vibrations may dislodge loose light fixtures and cause nail pops (beside, above or below).

Seams will be visible on carpet & vinyl installations. Where seaming is necessary the carpet/vinyl will be seamed according to the best practices, and the best possible way for the material involved. The visibility of your seams will depend on the type of carpet/vinyl, lighting, and direction of seam. Unless otherwise specifically mentioned on the order in writing, seams will be left to the discretion of the installer.

Existing or subfloors not installed by CIHF: Installing new hard surface floors without the required sub-floor will void CIHF’s limited installation warranty and may affect the manufacturer's warranty as well. Problems arising from underlayment not installed by CIHF or arising from floor structure are not the responsibility of CIHF and therefore will not be covered by the limited installation warranty.

Unforeseen structural issues: Many structural issues cannot be seen until the old flooring is removed. If the installers find any structural issues during installation such as termite damage or water damaged structural subflooring, the installation will be stopped until the Buyer is able to remedy the structural issue.

Delivery & Installation: Delivery and installation may be delayed because of reasons beyond CIHF control such as weather, production delays, shipping delays, fires, accidents, strikes, lock-outs, and governmental acts. Owner agrees that CIHF is not responsible for delays or failures in delivery or installation caused by reasons beyond our control. CIHF is not responsible for any consequential damages or costs arising from the occurrence of any event as described in this paragraph.

A 50% deposit is required prior to ordering materials. All installations must be paid in full upon completion of installation. If using consumer financing, the financing promotional period will begin when the charge is made prior to materials being ordered. Final payment by cash or check must be received within seven (7) days of completed installation. Credit card final payments will be processed using the card on file shortly after completed installation.

Material verification: Please ensure that all materials listed within the contract are accurate including: Cushion, Subflooring, Transition moldings, Wall moldings, Grout color, Grout type, Plank installation direction, Tile installations direction (straight, diagonal, custom pattern, etc.) The Installation or use of any flooring material(s) will constitute your acceptance "as is". Once the installation has begun and/or complete, you are in acceptance to the materials listed, type of installation, direction etc. and to the full amount of the contract/invoice.

If you receive the wrong material and would like to return it, you must refuse installation/delivery; the material must be unused, uncut, uninstalled and unaltered in any way. Installation or use of any material will constitute your acceptance "as is". You must inspect your order upon arrival and let us know about any problems prior to use or installation.

All Proposals exclude any take-up of existing flooring, floor preparation, moving of furniture, attic stock, union labor, protecting of installed floorings, moisture remediation, and off hours work unless otherwise specifically stated on the proposal. All proposals exclude moisture remediation and off-hour work unless otherwise specified on the proposal.

If CIHF deems it necessary that the existing subfloor be repaired or replaced, Owner understands that will result in a change order if CIHF is asked to do the repairs/replacement. If required, such change orders will include additional costs or labor and materials to remove and replace existing subflooring and flashing materials.

All material quantities are subject to the design and ways of flooring material layout.

Work shall be performed during normal business hours.

Areas to be completed should be free of all people, including other trades people to ensure proper installation. Persons not authorized by CIHF stepping or working on floorings less than 24-48 hours after installation, causing debris, shifting of materials, bubbles etc., will be responsible for time, labor and material incurred to repair the work to satisfactory conditions.

CIHF is not responsible for damage to walls, doors, chipped or cracked molding which occurs during the normal installation of the flooring. Installation crews are required to complete a preinstallation checklist noting the condition of all surrounding areas.

The Owner must provide for TENANTS and/or OCCUPANTS SAFETY as well as the appropriate light and heating conditions during and after the installation schedule. Extra work or service not specified or known at the date of acceptance hereof will be at an additional charge and identified on a change order. All materials will remain the property of CIHF until full payment is made and must not be moved without the written consent of CIHF.

CIHF is not responsible for any latent conditions relative to material installation.

Seams are made to hold the materials together and maintain their structural integrity. Accordingly, CIHF cannot guarantee the invisibility of any seam. CIHF will however make every effort possible to make the seams inconspicuous.

This proposal to furnish/sale of material and/or installation of such material is subject to availability of material and is subject to acceptance by the company. Any delays caused by manufacturers producing and/or shipping products are out of CIHF’s control and thus cannot and will not result in any financial remediation to customer.

Owner agrees that upon completion, final balances not paid in accordance with this contract are subject to a 1.5% service charge per month (18% APR).

In the event of default of payment hereof, for any reason, the Purchaser agrees to pay all costs of collection together with attorney fees of 15% if litigation is initiated to enforce collection.

To pursue a claim under CIHF’s limited installation warranty, Purchaser must notify CIHF in writing within three (3) days of discovery of any flooring installation defect and must allow CIHF a reasonable amount of time in which to act on such complaint subsequent to notification by the Owner.

Additional Terms and Conditions on Sanding and Refinishing

Areas to be completed should be free of all other trades people to insure proper Wood Floor Refinishing. Persons not authorized by CIHF stepping or working on floorings less than 24-72 hours after Wood Floor Refinishing, causing debris, stains, scratches etc., will be responsible for time, labor and material incurred to repair the work to satisfactory conditions.

WOOD FLOOR SANDING: We reserve the right to adapt any specifications of our work methods and materials used, as we see fit. CIHF is not responsible for minimal damage to walls, doors, chipped or cracked molding which occurs during the sanding process, and any subsequent cost involved in repair or redecoration. Please note that when sanding existing wooden floors, any surface stains such as carpet adhesives, paint, fruit juices, wine, pet urine, watermarks etc. may have saturated below the surface of the wood and may not be removed during the sanding process.

BUFFER SANDING: This procedure will not produce an "as new" floor. During this procedure we cannot guarantee that deep scratches and marks, uneven wear, ingrained dirt and stains, severe indentations, and non-compatible seals from previous refurbishment, etc. will buff out.

FILLING: All filling will be at a chargeable basis. Any consequent gapping of the floor that requires extra filling will be at an extra cost. Please note that gaps may open naturally due to the expansion/contraction of the wood. Filling in floorboards will dislodge over time due to the natural movement of wooden floors.

STAINING: The mechanic reserves the right to take priority over stain specifications to ensure stain and seal compatibility. Once the color has been selected, any subsequent changes will result in a change order and charged for. Note that perfect matches are not possible. Stain color will vary according to wood species and a complete uniformity when staining a floor is not possible. Staining can only be applied to bare timber. Deep scratches that break through the seal and stain will show the original wood color. Stains will produce a similar color to a wood species, BUT NOT a similar grain or pattern.

Due to the method that the stain is applied to your floor, the base boards or walls may get minimally marked during the staining phase and CIHF cannot be held liable for marking or redecoration.

SEALING: All seals and finishes will be agreed prior to commencement of work. Water-based polyurethanes usually cure in approximately 2-3 hours, and Oil-based polyurethanes usually cure in approximately 8-12 hours. It is the responsibility of the General Contractor or Owner to make the necessary arrangements to avoid contact with seals during drying times. We recommend a minimum of 72 hours cure time after the last coat has been applied before using the newly sealed floors.

Seal application is done by hand. Accordingly, CIHF cannot guarantee the uniformity of any seal. CIHF will however make every effort to produce the best possible finish on your floor.

During the application and drying of the finish, adequate ventilation must be made available by the customer. Please note that windows may need to be left open for some time even after the initial 8-12 hour drying period. It is the responsibility of the General Contractor or Owner to secure the jobsite once seals have been applied.

COVERING OF NEWLY SEALED FLOORS: A curing time of 72 hours must be allowed on all floors before placing furniture onto newly finished floors, and two (2) weeks for area rugs and runners. CIHF cannot be held responsible for any damage to the floor or finish once the refurbishment is complete.

DUST: The sanding process will produce varying levels of dust. While performing the work, CIHF crew will vacuum dust from the floor, usually several times. However, during the sanding and buffing process, it is likely that some fine dust will generate and move through the house and settle on furniture, clothes, window sills, moldings, etc. as it is not possible to achieve a dust-free environment.

SEAL CURING TIMES: Floor will accommodate light foot traffic 24 hours after the final coat. Avoid heavy traffic and do not replace furniture for 72 hours after the final coat. When replacing furniture, do not slide. Do not install rugs or clean floors for 14 days to allow finish to cure properly. CIHF is not responsible for any damage to the floor once the last stage of refinishing work has been completed.

ELECTRICAL SUPPLY: Sanding machines require 240v in ready supply and 30amp breakers.

TEMPERATURE CONTROL: It is the General Contractor or Homeowner’s responsibility to ensure that the appropriate temperature (70-75 degrees F) is maintained during and after floor refinishing.

WOOD FLOOR MAINTENANCE: CIHF highly recommends you maintain your floor with professional maintenance products at ALL times. These are readily available from the leading manufacturers such as Mohawk, Bona, and MinWax. Extra work or service not specified or known at the date of acceptance hereof will be at an additional charge and recorded on a change order.

CIHF is not responsible for any latent conditions relative to the refinishing of floors.

This proposal for/sale of Refinishing of Wood Floors is subject to availability of material and is subject to acceptance by the company. Any delays caused by manufacturers producing and/or shipping products is out of CIHF’s control and thus cannot and will not result in any financial remediation to customer.

LIMITED INSTALLATION WARRANTY SUMMARY: CIHF expressly warrants that all labor and workmanship, subject to exceptions and exclusions as stated elsewhere in this Terms and Conditions document, which prove defective, will be remedied by CIHF in whatever manner most feasible. Owner must notify CIHF in writing within three (3) days of discovery of any such defect and must allow CIHF a reasonable amount of time in which to act on such complaint subsequent to notification by the Owner. NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, WHETHER OF MERCHANTABILITY OR FITNESS FOR A GENERAL OR PARTICULAR PURPOSE OR ANY OTHER KIND, SHALL EXIST WITH RESPECT TO SUCH INSTALLATION, SANDING AND/OR OTHER SERVICES. ALL SUCH WARRANTIES ARE BEING HEREBY EXPRESSLY WAIVED BY YOU. The Limited Installation Warranty provided herein shall not apply in the following circumstances: The floor was repaired or altered, or any work was performed on it by any person or entity other than CIHF and its contractors; The floor was used for commercial purposes; The floor was subjected to misuse, neglect, accident or act of nature; The damage was caused by ordinary wear and tear, including but not limited to dents from dropped items and scratches from moving objects, etc.; The floor was maintained contrary to the care instructions contained in any information provided by CIHF; The humidity in the area in which a hard surface flooring product was installed was not continuously maintained between 40% and 50% according to industry standards. There is no warranty whatsoever on buff and coat services, or on cut to fit linoleum services.

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These Terms and Conditions are subject to change without notice. New Terms and Conditions are applicable from the moment they are posted to our website.